Shipping policy
Shipping Policy – Ma Boutique
Thank you for shopping with Ma Boutique. This Shipping Policy outlines how we process and deliver your orders in compliance with Shopify and Stripe requirements.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
You will receive a confirmation email once your order has been shipped.
2. Shipping Methods & Delivery Time
We offer international shipping. Estimated delivery times are as follows:
United States: 5–10 business days
Europe: 5–12 business days
International: 7–15 business days
Please note that these are estimated delivery times and may vary depending on location, customs processing, and carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may be offered on selected promotions or orders above a certain value.
4. Tracking Information
Once your order is shipped, you will receive a tracking number via email.
Customers are responsible for monitoring their shipment using the provided tracking details.
5. Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply.
These charges are the responsibility of the customer and are not included in the product or shipping price.
6. Delays & Lost Packages
Ma Boutique is not responsible for delays caused by shipping carriers, customs, or external factors.
If your package is lost or significantly delayed, please contact us and we will assist you in opening an investigation with the carrier.
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrect addresses provided at checkout.
8. Compliance & Fraud Prevention
To comply with Stripe and Shopify policies, we reserve the right to:
Hold or cancel orders flagged as high-risk
Request additional verification for certain transactions
Refuse shipment in case of suspected fraud
9. Contact Information
If you have any questions about your shipment, please contact us at:
Email: contact@zekrontech.shop